At Wasteless, we are helping supermarkets fight one of our planet’s most impactful sustainability and efficiency challenges — food waste. The Wasteless Solution aims to reduce food waste by dynamically pricing items with a shorter expiration date at their optimal price point, helping retailers and suppliers recapture the full value of their products. The Customer Success Manager will be responsible for ensuring the complete and ongoing satisfaction of our customers and work to tailor the Wasteless Solution to the unique needs of each user.
Role & Responsibilities:
Drive up-sell opportunities for Wasteless existing customers
Own the ongoing relationship with Wasteless retail and supplier customers to ensure 100% customer satisfaction.
Understand the customer value drivers in order to make recommendations to the Wasteless product team for product improvements.
Act as the first line of support for customer complaints and questions
Drive planning sessions to ensure the client is tapping into the full capabilities of the Wasteless Solution
Conduct quarterly business reviews with key customers
Qualifications and Skills:
3+ years experience in technology product account management
Excellent client management and communication skills
Comfortability developing and delivering c-level presentations
Passionate about client success and customer service
Experience onboarding clients onto new technology platforms
Passionate about sustainability and food waste reduction
Preferred:
Feel you could be a good fit?
Don't hesitate and apply right away! Send your CV to hello@wasteless.co
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